Transforming Engineering and Customer Support for Auto and Industrial Manufacturing Companies – PRNewswire

Transforming Engineering and Customer Support for Auto and Industrial Manufacturing Companies – PRNewswire

MCKINNEY, Texas, Oct. 22, 2020 /PRNewswire/ — Bayestree Intelligence and Thirdware recently announced a joint go-to-market and implementation partnership focused entirely on transforming the engineering and customer support landscape in discrete manufacturing. 

Engineers in auto, high-tech, and related manufacturing industries spend 30-50% of their time searching for information required to perform their work that covers high severity problems from customer support situations to new product development or enhancement. 

The Engineering function in discrete manufacturing pulls data from a broad range of systems – from Design workplace to Product Lifecycle Management, Enterprise Resource Planning, and specification sheets stored in a document management system. Finding the right drawing with appropriate Bills Of Material (BOM) details in milliseconds can free up enormous capacity for innovation and core engineering work – a need of the hour in COVID times.

Bayestree Intelligence’s product SainapseTM is built on patent-pending proprietary technology that provides unified interface for engineers to access information from different systems needed to fix complex support situations. It is capable of understanding the intent behind questions and rendering information down to a paragraph, engineering drawing, or database record, dramatically improving engineers’ productivity. SainapseTM is omni-lingual, making it
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